We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items returned After 14 day returns guarantee
Where you are withdrawing from your purchase more than 14 days after delivery , and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
There will be a charge of £5.99 per parcel for re-delivery in UK for exchanges after the 14 day period, Please ensure that your cheque in payment of these charges is enclosed with your returns and that cheque guarantee card number is written on the reverse. Include a copy of the Invoice together with your further instructions for Exchange/ Refunds. Returns under complaint must indicate customer's address and the Combatica order number.
No return goods will be accepted unless previously agreed with Combatica.
Refunds and exchanges can only be made for goods that are returned with the original packaging, unworn, unused and unwashed.
Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. Combatica can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.
All other refunds after the 14 day period will be liable for an administration charge of 10% of the total invoice price.